Frequently Asked Questions
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The security system itself can ensure that the alarm sounds if someone attempts to tamper with the protected space. The connection, however, with a Central Station provides more effective protection to the client and its premises, as for any event occurring, the Police Authorities are immediately informed and, of course, the customer, whether in the area or not.
The alarm can be enabled normally when the customer is in the room (e.g. in the evening) by simply isolating the internal radar so that he can move freely. The space continues to be protected by the magnetic contacts located on the doors and windows, as well as by the perimeter cover if external radars are mounted. (e.g. on the balcony, in the garden, etc.)
In the event of an error in handling the alarm, the customer is asked to call the Central Station and inform the operators of the error by always giving the his / her security code. If everything is OK, operators do not take any further action and thus give immediate priority to emerging emergencies.
For security reasons, each subscriber has a unique four-character alphanumeric code that operators ask for in every telephone conversation so they can be sure they are talking to the customer. The security code allows the customer to communicate with the Station at any time and to be informed of the signals that his alarm sends. If the customer has forgotten his / her password, he should contact his technician as soon as possible in order to recover it. Note: The security code is used to communicate and identify the customer from the Central Station and in any case differs from the personal password entered by the customer in order to enable or disable his security system. The latter is only known by the customer and must be kept hidden for his safety.
In the event that the alarm is triggered and the customer is not present in order to disarm it, the operators immediately send the Police over for on-site inspection, and the customer is informed on the emergency telephone numbers he has declared. The customer is informed exactly about the event (which zone triggered the alarm, if someone responded to the area, etc.) and in case of confirmation of the burglary the police are notified again.
In the event that a customer cannot find his technician for a problem with his security system, he can call the Central Station to confirm the communication phones or even ask the operators to try and contact him and inform him about the problem.
Since signals are transferred to the center via the customer’s telephone line, it must be ensured that no problems arise that prevent it from functioning properly. Before changing a telephone provider, the customer should contact his technician and make the necessary modifications needed by the system to communicate seamlessly and without problems with the Central Station.
In most cases, the alarm system sends the signals to the Central Station via the customer’s telephone line. So if it gets cut off for any reason, the system is unable to send signals to the Station, despite the fact that the alarm is working normally in the room and without a telephone line. Of course, this problem is addressed by using a GSM (mobile phone) as a backup communication channel to send the signals to the Central Station.
If the alarm is triggered and the operators do not call the customer for information, it means that the Central Station has not received a signal from the customer’s system. This may be due to either a telephone line problem (unpaid account, etc.) or a problem with the alarm system (change of telephone provider without the necessary conversions etc.). In the second case, the customer should talk to his technician to remedy the communication problem so that the Security Station receives the signals normally and takes all the actions required.